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Effective Date: May 8, 2026

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Platinum Cares (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or communicate with us.

By using our website, you agree to the terms outlined in this Privacy Policy.

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Information We Collect

We may collect personal information that you voluntarily provide through our website, contact forms, phone calls, email communications, or other interactions, including:

• Full name, Phone number, Email address, Mailing address, Information about care needs or requested services, Communication preferences, Any additional information you choose to provide

 

We may also collect certain non-personal information automatically, including:

• IP address, Browser type Device information, Website usage data, Cookies and analytics information 

 

How We Use Your Information

Platinum Cares may use your information to:

• Respond to inquiries and service requests, Provide information about our caregiving and support services, Schedule consultations or follow-up communications, Improve our website and customer experience, Send updates, newsletters, or marketing communications (when permitted), Maintain business records and comply with legal obligations

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SMS and Text Messaging Communications

By providing your phone number and consenting to receive text messages, you agree to receive SMS communications from Platinum Cares regarding services, appointments, updates, and related information.

Message and data rates may apply. Message frequency may vary.

You may opt out of receiving text messages at any time by replying: STOP

For assistance, reply: HELP

Consent to receive SMS messages is not a condition of purchase or service.

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Opt-Out Rights

You may opt out of marketing or promotional communications from Platinum Cares at any time by:

• Clicking the unsubscribe link in emails

• Replying STOP to text messages

• Contacting us directly using the information above

 

Please note that even if you opt out of marketing communications, we may still contact you regarding active services, appointments, or important administrative matters. 

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Information Sharing and Disclosure

Platinum Cares does not share, sell, or rent your mobile phone number or any personal information collected through SMS messaging with third parties for their marketing purposes. Your mobile number will only be used to send you the SMS messages you have opted in to receive. By providing a telephone number and submitting and submitting this form, you are consenting to be contacted by SMS text messages. Message and data rates may apply.

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We may share information only in the following circumstances:

• With trusted service providers assisting in website operations or communications, When required by law, regulation, or legal process, To protect the rights, safety, or property of Platinum Cares or others

All third-party partners are expected to maintain the confidentiality and security of your information.

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Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, misuse, or loss.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

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Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve functionality.

You may choose to disable cookies through your browser settings, although some features of the website may not function properly.

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HIPAA and Health Information

Platinum Cares values the privacy of health-related information. Any protected health information shared with us will be handled in accordance with applicable privacy laws and regulations.

Please avoid submitting sensitive medical information through unsecured website forms whenever possible. 

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Third-Party Links

Our website may contain links to external websites. Platinum Cares is not responsible for the privacy practices or content of third-party websites.

We encourage users to review the privacy policies of external sites before providing personal information. 

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Changes to This Privacy Policy

Platinum Cares may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.